Support Ticket and Condition

• We require all of your clients and new clients to open support tickets for each and every single issue you face rather than continuing under one topic.
• Usually, our Free Support Tickets System will respond to your request within 14 days. There is also paid option if you want to get a quick Support service.
• For the clients who have the due invoices, our Support Ticket System will not support your request and will hold your ticket until your bill has been cleared.
• If you have created any duplicate meaning the same issue more than one time in our Support Ticket System, the system will automatically discard your duplicate tickets.
• When an error occurs, it will be helpful if you can attach a screenshot along with your Support Ticket submission.
• We want our clients to keep in mind that for any phone calls, the WhatsApp support system will not respond and ask our clients to create tickets through our CRM for any issues or updates regarding your project.
• Clients are required to choose the correct appropriate services category under the Support System. On our website, we have given a few options for our clients which they can choose according to their needs.

**ASSISTIA will not give the coding files access, once the access is given to the client ASSISTIA will not take any sort of responsibility**