Sometimes, when contacting our Customer Support Team, you may be asked to take a screenshot and share it to speed up the resolution process. For example, checking your Dynamic DNS router settings or Mail client settings.
In this article, we will describe the process of taking screenshots on different devices and operating systems (OS), such as:
In Windows, there are several ways to take a screenshot:
1. Using the Snippet Tool
One of the easiest ways to take a screenshot is to use a Snippet Tool, which is the default feature pre-installed in Windows. To locate this tool, please follow these steps:
Select the Start button (Win button) and enter Snippet Tool in the search bar:
Select the Snippet Tool from the drop-down.
Click on the Left Mouse button and choose the area you would like to capture.
Save the image as a picture.
If you are a MacOS user, the following screenshot options are available for you:
Capture the entire screen
Type in the following keyboard combination: Shift + Command + 3. Once clicked, the screenshot will appear on your desktop:
PLEASE NOTE: When automatically saving your screenshot, your Mac uses the name “Screen Shot date at time.png”.
How to share the screenshot
Once the screenshot is made, you must share it with one of our Customer Support representatives so they can check it. As of now, it’s not possible to share the screenshot directly via a chat window; here are some alternatives on how to share it:
Send the captured image via email
Yes, one of the easiest ways to share the screenshot is to send it to firstname.lastname@example.org
Use Screencast, or any similar online tool
Nowadays there are plenty of cloud storage services that allow you to take a screenshot and share it with others. If you would like to share the screenshot in this way, we advise using Screencast or similar tools.
PLEASE NOTE: In case you decide to use Screencast, you will need an active account with them. They provide an opportunity to sign up using your Google account.
If you want to know how to share screenshots via Screencast, please follow these steps:
Enter https://www.screencast.com/ into your web browser and log into/create your Screencast account.